Common questions

Do I need an account to order?

No. You can check out as a guest with your name, phone number and delivery address. To look up an order later, use your order number and the phone number you gave us. We will contact you on that number about your order.

Which cities do you deliver to?

We currently deliver only in Karachi. Delivery fees and any free-delivery threshold are shown at checkout before you confirm. If you are outside Karachi, please call us on +92 333 3195413 and we will tell you whether we can help.

How long does delivery take?

Confirmed orders are dispatched as soon as they are packed. Orders with prescription medicine wait for pharmacist approval first. Timing depends on your area and the time of day, so call us if you need medicine urgently and we will give you an honest estimate.

How do I order prescription medicine online?

Add your medicines to the cart and upload a clear photo of your prescription at checkout. Our pharmacist checks it first. Your order stays on hold until the prescription is approved, and we call you if anything is unclear before it is dispatched.

Do I need a prescription for every medicine?

No. Over-the-counter items such as paracetamol, antacids and most vitamins can be ordered without one. Prescription-only medicines, including antibiotics, need a valid prescription that our pharmacist checks before we dispense them. Prescription items are marked clearly on the product page.

How do I pay?

We accept cash on delivery only. You pay the rider in rupees when the order arrives, so please keep the exact amount ready if you can. Check the items before you pay. We do not ask for card details or payments over the phone.

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